Large-Scale Commercial

Cancellation Policy

1.Service Agreement 1.1 Scope of Services By agreeing with Orbit Familia Studios Ltd, the client agrees to the provision of drone services as outlined in the confirmed booking or quotation. Services may include, but are not limited to: Aerial photography and videography Aerial surveys or inspections Real estate footage Event coverage Mapping or promotional media The exact scope of work, deliverables, timeline, and costs will be detailed in the client’s project proposal or service quote. ​ 1.2 Acceptance of Terms By confirming a booking or making a payment, the client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions, including all relevant policies (e.g., cancellation, weather, and refund policies). ​ 1.3 Third-Party Permissions & Access The client is responsible for obtaining all required permissions and access to the location(s) where drone operations are to take place. This may include: Landowner or site access permissions Local council or venue approval Permission for commercial drone operations in restricted areas (as necessary) Failure to secure the appropriate permissions may result in service delays or cancellation, with applicable fees still due. ​ 1.4 Compliance with Laws & Regulations All services will be delivered under UK law, including CAA (Civil Aviation Authority) regulations. Orbit Familia Studios Ltd reserves the right to modify or limit the scope of services if necessary to ensure compliance and safe operations. ​ 1.5 Limitations of Service Drone services are subject to environmental, technical, and legal limitations. Orbit Familia Studios Ltd will advise the client of any foreseeable restrictions or adjustments before or during service delivery. These may include: No-fly zones or airspace restrictions Weather-related limitations Safety hazards or unsuitable terrain ​ 1.6 Service Completion & Delivery Upon completion of the drone operation, footage or deliverables will be reviewed, edited (if applicable), and delivered according to the agreed timeline and format. Delays caused by client-side feedback, access issues, or revision requests may alter delivery dates. ​ 1.7 Amendments to Agreement Any amendments to the agreed scope of service must be made in writing and agreed upon by both parties. Additional fees may apply for significant changes in requirements, locations, or timelines.

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